Advanced Analytics

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Turn your data into a competitive asset and make better, faster decisions as you transform your organization’s analytic muscles to thrive in the era of Big Data.

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We help you extract maximum value from all your data assets, no matter their location or format. Our analytics experts collaborate with you to tackle your most daunting challenges, so you not only get results quickly but build the internal skills to extend your new data prowess.

We apply the latest analytics techniques and tools to help you generate insights that yield better, faster decisions. From customer experience to employee engagement, our Advanced Analytics team can help you transform your operations and transform your data into a perpetual source of value.

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Automation

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Don’t just improve the status quo: reinvent how work gets done. Automation is changing how companies work, but even as many companies explore the possibilities through pilot projects, they struggle to scale automation across the enterprise.

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Automation is changing how companies work.  But, even as many companies explore the possibilities through pilot projects, they struggle to scale automation across the enterprise.  And, too often, the benefits have not met expectations.

We believe that success in automation requires more than just great technology.  We collaborate with you on an end-to-end automation journey that begins by aligning the organization around the opportunity—and what it will take to capture it—and progresses through every stage of business and technical planning, culminating in successful deployment and the realization of the full potential value.

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We think boldly about the possibilities of automation and how it fits into your company’s business strategy. We work collaboratively with your business and technical teams to identify and prioritize the right automation opportunities, develop the business case, conduct proof-of-concepts and pilots, and support fully scaled deployments. Most importantly, we help you put in place the right governance and change management that will work in your unique culture. 

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Our Automation Center of Excellence is home to a dedicated team of experts who can help your organization map and accelerate your automation journey. In addition to our in-house experts we rely on a network of top-of-the-line technology and service partners who specialize in traditional and cutting-edge automation applications.

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We support the full spectrum of automation possibilities to ensure that you generate maximum value from your automation efforts. The technologies we work with include:

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• Process discovery and process mining

• Optical character recognition (OCR)

• Low-code/no-code automation

• Business process management (BPM)

• Workflow automation

• Robotic process or desktop automation (RPA or RDA)

• Artificial intelligence, including machine learning and conversational AI (natural language processing/generation)

 

Finally, automation is only as good as the results achieved from it – whether that’s cost savings or other benefits, such as improved customer experience, lower error rates or greater speed.  We help you redesign your business processes to optimally combine people and technology so that your automation efforts fully meet your expectations.

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Design/Build

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Our Advanced Digital and Product Team, to fuel innovation and accelerate transformation by embracing human-centered design, rapid prototyping, usability testing, customer journey mapping, and more. 

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• Discovery: Use human-centered discovery and user ethnography (customer and employee) to inform innovation.

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• Experience and Service Design: Map the customer journey, run ideation and innovation sprints, and iterate in real time.

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• Product Design: Create low-fidelity wireframes, use rapid prototyping, test usability and design high-fidelity UX/UI.

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• Engineering: Work with a team of engineers on application architecture, Agile software development and pilot deployments.

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• Marketing: Apply test and learn techniques, speed technology adoption and improve product/market fit.

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